Development of a used vehicle appraisal application Development of an integrated information management system for guarantee funds

Development of a used vehicle appraisal application

Customer

Togolese Revenue Office (TRO)

Location

Togo.

Context and problem statement

The OTR was created by the law of December 10, 2012, passed unanimously by the people's representatives. It integrates the customs and tax directorates into a single structure. It is a public administrative establishment with administrative and financial autonomy. It is responsible for collecting taxes and customs duties on behalf of the State and local authorities.
Before turning to OPENSYS Technologies, the OTR was faced with the challenge of maintaining its policy of continuous improvement of the applications made available to its operational departments. Faced with this problem, the OTR had to initiate the project to set up a database for the evaluation and control of used vehicle values, the main aim of which is to provide the Customs and Indirect Taxes Department with reliable databases enabling it to correctly evaluate and control the clearance of used vehicles. The establishment of such a database should serve as a reference for all competent customs units when assessing and controlling imported vehicles. The idea behind the project was to enable operators either to visit customs offices, enter their vehicle data into the application and obtain its value without any contact with a customs officer, or to access it online from home. It was in this context that OPENSYS Technologies stepped in with its technical expertise and professionalism to provide solutions tailored to the OTR's specific needs.

Services provided

Services provided Our technical expertise and professionalism enabled us to provide OTR with comprehensive services for the implementation of a used vehicle appraisal application. We offered a range of services to meet our customer's specific needs throughout the project. 

  • Correcting shortcomings in the vehicle evaluation process;
  • Combat fraud and falsification of documents relating to the value of vehicles
  • An up-to-date database of used vehicles;
  • List of used vehicles imported into Togo;
  • Facilitate customs clearance and registration of used vehicles;
  • Reduce the number of intermediaries between customs and economic operators in line with the CKR ;
  • Enable interoperability with the OTR customs clearance system (ASYCUDA WORLD) ;
  • Transfer skills to OTR staff.

Our service approach

The solution was implemented iteratively, following a detailed project plan that included stages of requirements specification, development of design and architecture documents, testing and deployment. The OPENSYS Technologies Group team also provided capacity building and skills transfer to OTR teams to ensure successful adoption of the solution.

Solution components

OPENSYS Technologies has developed a complete solution, made up of functional modules, which enables the customs and excise department to manage all stages of the valuation and control cycle for imported vehicles. These modules are as follows:

  • Updating data in the evaluation system
  • Multi-criteria data search in the system
  • Vehicle value generation from search results databasee
  • Complete the information required to finalize the search
  • Calculating the value of used vehicles

Benefits and results for our customer

Thanks to the used vehicle appraisal solution implemented by the OPENSYS Technologies Group, the OTR was able to identify 

  • Modern, efficient used-vehicle appraisal system in place;
  • Registrants have access to the system;
  • A reliable and secure database of used vehicles is available;
  • A more transparent used-vehicle appraisal process;
  • The system is accessible via the Internet and cell phone.
  • The used-vehicle valuation system implemented enables interoperability with the ASYCUDA global customs clearance system.
  • Transfer of skills, with a complete takeover of the used-vehicle appraisal system by OTR staff.

Development of an integrated information management system for guarantee funds

Customer

African Guarantee Fund (AGF)

Location

Republic of Mauritius, Kenya, Togo

Context and problem statement

Background and problem statement. AGF was created in 2011 and currently has 5 shareholders, including: the Danish government (represented by DANIDA), the Spanish government (represented by AECID) and the African Development Bank (AfDB); the Agence française de développement (AFD) in 2015 and the Nordic Development Fund (NDF) in 2016. Its mandate is to facilitate access to financing for SMEs, enabling them to fully play their role as engines of growth for African economies.
Before turning to OPENSYS TECHNOLOGIES, AGF was faced with a complex problem related to the management of its guarantee process. The process was manual and fragmented, resulting in processing delays, errors and limited visibility of the warranty portfolio. Document management was difficult, with an increased risk of loss or error. In addition, communication with the various stakeholders was laborious, leading to delays and misunderstandings. In short, AGF needed a robust, professional solution that would streamline its warranty process, reduce errors, increase portfolio visibility and improve communication with stakeholders. It was against this backdrop that OPENSYS TECHNOLOGIES stepped in with its technical expertise and professionalism to provide solutions tailored to AGF's specific needs.

Services provided

Services provided Our technical expertise and professionalism enabled us to provide AGF with comprehensive services for the implementation of their integrated guarantee fund management system. We offered a range of services to meet our customers' specific needs throughout the project.

  • a detailed analysis of AGF's current situation and business environment ;
  • analysis of operational processes and documentation of processes or procedures;
  • specification of the system's functional and technical requirements ;
  • design and architecture files;
  • iterative implementation of the various solution components;
  •  capacity building and skills transfer;
  • change management;
  • Analysis and assistance in setting up the infrastructure
    Tests, deployment, controlled launch and technical assistance.

Our service approach

The solution was implemented iteratively, following a detailed project plan that included stages of requirements specification, design and architecture file development, testing and deployment. The OPENSYS TECHNOLOGIES team also provided AGF's teams with capacity building and skills transfer to ensure successful adoption of the solution.

Solution components

OPENSYS TECHNOLOGIES has developed a complete solution, consisting of some 17 functional modules, which enables AGF to manage all stages of the warranty life cycle, from receipt of the warranty request to implementation of the commitment. These modules include, among others:

  • Manage business development strategy and plan
  • Customer relationship management
  • Management of the guarantee commitment implementation cycle
  • Simulation tool and risk manager
  • Electronic document management
  • Monitoring and evaluation, collaboration management
  • Fixed assets and human resources management
  • Audit and traceability
  • Workflow engine
  • Business rules management.
  • Simulation and risk management
  • Monitoring warranty operations.
  • The solution also offers simulation and risk management tools, as well as a system for monitoring guarantee operations.

Benefits and results for our customer

With the guarantee fund management solution implemented by OPENSYS TECHNOLOGIES, AGF was able to benefit from the following advantages :

  • Improved efficiency and productivity through process automation
  • Improve customer relationship management by centralizing data and enhancing service quality
  • Reduced risk through better collateral management and the use of a simulation and risk management tool
  • Better visibility of performance thanks to real-time access to statistical and analytical data and reports
  • Improved governance and compliance through traceability of actions and operations.